Question 1

How long will it take to receive my order?

Accepted Answer

Typically for our UK customers you’ll usually receive your order within 3-5 working days for our Jewellery and accessories.Some of our larger items such as lighting can take up to 7 working days. (These will be clearly displayed in the section your buying from)

Question 2

How much does shipping cost?

Accepted Answer

We offer free standard delivery on all orders of £40 or more, anything under this amount carries a small delivery charge based on where you live.Need your order faster? Then choose our express delivery service for an additional small charge.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship internationally which include customers in the UK, EU and Australia. Unfortunately, due to our insurance terms we no longer ship or sell to the USA and Canada.If you’re unsure if we ship to your location please proceed to checkout as our website has been cleverly designed to only accept payments to our supported locations.

Question 4

How to track my order?

Accepted Answer

Simply pop your tracking code into our super clever “order tracking” box above and we’ll locate your order.You can find your tracking code on your order shipped email.Lost your email? Reach out to our team and we can resend this for you or provide your tracking number.

Question 5

What products do you stock?

Accepted Answer

We’re proud to stock a wide range of products for Viking and Pagan lovers alike! And did you know? Our range is award winning to 👏To make things simple we’ve put our ranges below so you can dive straight in!Viking Necklaces | Bracelets | Rings | Earrings | Viking Gifts | T-shirtsPagan Jewellery | Pagan, Wiccan & Witchy Gifts

Question 6

What payments do you accept?

Accepted Answer

We currently accept all major debit, credit cards and Apple Pay and Google Pay.

Question 7

How do I claim my free gift?

Accepted Answer

If you’ve spent £35 or more on any of our jewellery ranges without using a discount code you’ll automatically qualify for our freebie gift as a thank you for shopping with odinscave! No codes needed, well simply put your gift in with your order.

Question 8

Do you have any discount codes?

Accepted Answer

From time to time we run various promotions and deals, why not sign up to our newsletter or socials so you can stay informed when we drop our latest offers and deals?

Question 9

How will I receive my order?

Accepted Answer

To help us become more eco friendly, all of our products are presented and sent out in a combination of reusable premium pouches, tins and chests (perfect for gifting!)

Question 10

Are all products available?

Accepted Answer

Absolutely! We work off a live stocking system.All of the items you see on our website are available and ready to send to you, we pride ourselves on our fast delivery service.

Question 11

Do you offer bulk ordering?

Accepted Answer

This is something we can offer dependent on the circumstances, and reasonings. Simply speak to our team with your requirements and we’ll advise how we can help, and apply any discounts to your order.

Question 12

Cancel my order

Accepted Answer

We allow you to cancel your order within the first 60 minutes of placing, if you’d like to cancel kindly email us at hello@odinscave.com and we’ll cancel down your order and send your refund to the card that you paid with. Please note: If the 60 minutes has passed, we wouldn’t be able to cancel your order as it would have been allocated to our picking and packaging team ready for dispatch.

Question 13

Change my address

Accepted Answer

If you need to change your delivery address, please contact us as soon as possible at hello@odinscave.com to speed things up please also provide your order number so we can allocate your order quickly.We’ll do all that we can to amend your address and ensure that you recover your item(s). If your order has already been dispatched and sent this wouldn’t be possible from our side but we will try and speak with our couriers to see if this can be amended and let you know the outcome.If your order hasn’t yet been dispatched by us and still in our possession, we’ll be able to quickly and easily change your order address for you.

Question 14

Missed delivery

Accepted Answer

If you’ve missed your delivery, our couriers should have left a calling card and/or will reattempt delivery the next day. All of our deliveries are tracked for your added peace of mind and convenience, so you can easily visit the couriers website and rearrange delivery or pickup of this is more convenient for you.

Question 15

Can I send my order as a gift?

Accepted Answer

Yes of course! And lots of our customers do this too. Just ensure that you put the delivery address to the person that will be getting the gift we’ll then do the rest.

Question 16

Do you offer discount for large orders?

Accepted Answer

We sure do! If your looking to purchase more than 10 items (doesn’t have to be the same) then contact us and let us know what your looking for, we’ll then be able to crunch the figures and let you know the best price we can give you. if your a stall seller, online seller, or just looking to purchase gifts for a special occasion just ask and we’ll be able to help you out.

Question 17

Do you offer rewards?

Accepted Answer

Yes we sure do, we’re always adding new rewards and perks. Why not join our loyalty scheme and earn points each and every time you shop with us? It’s free and so rewarding 😊Just click on the black and white present icon to get started.

Question 18

Where are you based?

Accepted Answer

We’re proudly based in the United Kingdom, in South Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿 the place we call home is: Ty MerlinCaerphilly business parkCaerphillyCF83 3GS

Question 19

Can I leave a review about my order?

Accepted Answer

Yes of course! We hope you love your order what ever that might be. We’ve got a few options to leave us a review see below 👇 🌟 Leave us a Trustpilot review here⭐️ Leave us a Google review here⚡️Want to show off your new gift? Then post us a photo for all to see, simply click on the item you ordered and click ‘leave review’

Question 20

I have a query about my order?

Accepted Answer

Sure thing, just click on the chat icon or email and let us know what you need help with, please note to help us help you faster please provide the below 👇➡️ Order Number➡️ Full Name➡️ Postcode / ZIP

Question 21

Can I see my order history?

Accepted Answer

Yes of course! We’ve added a easy to use, simple customer account section on our website.Simply head to the left hand side of the menu and scroll towards the bottom and click on ‘login’ you’ll then be able to access your very own Odin’sCave customer portal. From here you can do things like; See all of your order historyChange and amend your delivery and billing addressesAccess all of your digital prints (once purchased)Become a member of Odin’s Rewards (our free loyalty scheme, which is bursting with great offers, promos and deals!Not created an account yet? Simply click on the ‘register’ button to join.

Question 22

How can I make a complaint?

Accepted Answer

We at Odin’s Cave strive on delivering a great service to our customers. However, sometimes we can get things wrong occasionally which may lead to you wanting to make a complaint.To make a complaint please email us at hello@odinscave.com and add any comments about your complaint (the more detail the better) and our customer service team will look into your query and respond quickly.Please note if you contact us and our team member believes that your dissatisfied with any aspect of our service we’ll automatically log a formal complaint on your behalf and look to make things right.

Question 23

How do I return an item?

Accepted Answer

We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please file a claim within 5 days of delivery and we will take it back! Buyer is responsible for return shipping. Shipping fee is non-refundable!Bandanas, Face Covers & Headwear & Leather range (Remix) Refund PolicyDue To The Nature Of The Product All Sales Are Final. Exceptions are made if:Wrong Order ReceivedIf you think you received the wrong order please email us within 7 days of reception. Email us the issue along with clear pictures.Defectiveness of ProductsIf you think you received the defective items please email us within 7 days of reception. Email us the issue along with clear pictures.You can see more about our return policy here

Question 24

Do you offer an affiliate scheme?

Accepted Answer

We sure do! Why not sign up and start earning as you spread the word of Odin’s?A few pointers before you start:- We don’t charge you to create an affiliate account- We’ll never ask you for any money/payment upfront- We’ll adjust your earnings commission based on performance- We’ll equip you with all the essential tools needed to help grow your commission pots🚦Start here

Question 25

WhatsApp verify

Accepted Answer

Unsure if your speaking to us via our Official WhatsApp account? Then you’re in the right place! For added piece of mind we’ve made a unique code which can be verified please see our code below - if they match up then your good to go✅OC-WA716BZOur code will be shown on both our WhatsApp profile bio and also on our actual WhatsApp profile photo.

Question 26

Can I talk to you via live chat?

Accepted Answer

If you don’t have WhatsApp or prefer to speak to our team live then please click here to be directed to our live chat service.

Question 27

Odin’s Protect

Accepted Answer

Odin's Protect is an innovative low-cost warranty and shipping protection package designed to give you peace of mind with your purchases. This package offers extensive coverage for a variety of products, ensuring that you are protected against unexpected damages, defects, and shipping mishaps. With Odin's Protect, you can enjoy the following benefits:Affordable CoverageOur low-cost warranty ensures that you don’t have to break the bank to protect your investments. Experience comprehensive coverage without the hefty price tag. Cover any items purchased directly from us for an additional 3-12 months* for extra piece of mind. You’ll be charged a small payment at checkout to purchase this cover.*Coverage explained below:We cover you for 90 days for our Jewellery, Accessories, Clothing & Non-electrical items.We cover you for 12 months for all our plug in electrical items. Please note that some of our higher range of lighting will be covered for 24 months as part of our plan, these will be clearly displayed on the listing of the product directly.Shipping AssuranceEnjoy worry-free shipping with our shipping protection feature. In the event of lost, damaged, or delayed shipments, we provide compensation, allowing you to shop confidently. We’ll reimburse your delivery charges paid if your order is delayed by more than 14 working days (from the times stated within the relevant section of our store)For any lost or stolen items during transit and if they are no longer being tracked by our delivery partners, we’ll automatically replace the item(s) at no additional cost.Simple Claims ProcessWe understand that dealing with claims can be stressful. Our streamlined process makes it easy for you to file a claim and receive assistance quickly. Simply let us know what’s happened, and provide us with some photos or videos of the issue and we’ll put things right.Our dedicated customer support team is available to assist you with any questions or concerns, ensuring that you receive the help you need when you need it.In a nutshell Odin's Protect is the smart choice for savvy shoppers looking to safeguard their purchases without overspending. Enjoy the freedom to shop with confidence, knowing that your investments are well protected. Odins Protect is administered and run by us directly.

Question 28

What’s store credit?

Accepted Answer

From time to time we’ll issue you a store credit based on some of the following scenarios:As a goodwill gesture (GWG)As part of a refundAs part of an over payment of servicesAs a complaint outcomeCancelling your protect policy before expiryIf we issue you a store credit, we’ll always write to you and confirm the amount of credit that’s been applied.To view your store credit please make sure you’ve logged into your Odin’s Cave online account and follow the below steps:If you’ve not created an Odin’s Cave account please register first.Click the three lines (top left hand side of page) > Profile > Scroll down and you’ll see a box showing store credit.To use your store credit please check out as normal and head to your basket and then checkout. Under the payment options click on “Add store credit” you’ll then see the credit that’s in your account click “Add” you’ll now be able to use your credit as part of a full or part payment dependant on the cost of your order and credit available.

Question 29

Where is your stock from?

Accepted Answer

Our stock is all sent and sourced via our warehouse in the UK. Once you’ve placed Your order well quality check, pick and pack your order and send you a confirmation email with your tracking number once this is enroute to you.

Question 30

What products do you stock online?

Accepted Answer

We’re always expanding and changing our Viking jewellery and gifts, but we tend to stick within the following product ranges: Viking BraceletsViking necklaces & pendantsViking ringsViking earringsViking inspired giftsViking clothingViking bags and pouchesViking digital artViking Arm RingsViking Pin BadgesWhy not check back regularly to see some of our newest additions to the odinscave family?

Question 31

Why should I shop with you?

Accepted Answer

We at Odin’s Cave offer a friendly, warm and inviting service to all our customers. We’re always looking at ways to bring you great offers, deals and exceptional products.All of our products shown via our website have been taken by us to give you what we call a true reflection of our product offerings, so you can make an informed decision and buy with confidence! We also quality check every single item that leaves our warehouse and is ready to ship to our customers.We’ve made is super easy to contact us via a various amount of avenues including:Live ChatTicketsEmailsPost Social mediaWhatsApp messagingYour items will always be well presented, and will be delivered in a combination of either a pouch, tin or chest. All of our packaging is meant to be reused to help save our planet that little bit more🌳

Question 32

The item I want is out of stock?

Accepted Answer

We are always changing and updating our stock to provide you with a varied range of epic jewellery and gifts! As our shop runs on a live stocking system, if a product is out of stock it will be greyed out and unable to be purchased. You can reach out to our support team to let you know when we’ll be getting new stock in and they’ll be happy let you know.

Question 33

Are the products the same as the photos shown?

Accepted Answer

Absolutely! Unlike other online stores we take real photos so you can see the product before you commit to buy. We call it Odin’s View - You can also zoom in to get an even closer look too.

Question 34

Personalised gifts

Accepted Answer

We offer a small selection of personalised gifts for that added extra touch. Just make sure to leave us a note when you order so we can add your special message, name or date.Forgot to leave us a note? No worries we’ll reach out to you via email and ask for the information before we send your order out.

Question 35

Double up / BOGOF offers

Accepted Answer

From time to time we offer a double up offer on selected products, to access greater savings simply click the required amount you’d like and we’ll automatically apply your savings - cool right? No codes, no fuss!

Question 36

What are your products made from?

Accepted Answer

At odinscave we only source premium offerings, so you can enjoy many happy moments with your new found gifts.Our items stocked are made from well sourced, premium materials such as but not limited to:- Wood- Silver / Stainless Steel- Plastic / Acrylics- Crystals / Shells- Glass- Ceramics / Bone China- Polyester / Nylon / SpandexPlease click on the more info button on the product you’re looking to purchase as this will detail all materials for the product.

Question 37

Do you offer warranties?

Accepted Answer

For extra peace of mind if you order any individual item over £100 we’ll give you a 30 days complimentary warranty free of charge. For a small charge you can upgrade your protection to Odin’s Protect for added protection. This cover covers any items you purchase from us and comes with a host of benefits such as delivery delay compensation, replacements and more. Please note your standard warranty starts from the moment you place your order.Our warranty covers you for the following:- Discolouration- Rusting- Mechanical Failure / BreakdownIf you need to make a claim, kindly contact us with any relevant evidence (photos, videos etc) so we can asses your claim, once assessed we can then issue you a replacement item(s) As a like for like replacement.Please note we don’t provide a monetary refund for any warranty claims.If you’d like a full list of our limited warranty cover please contact us. Alternatively visit our dedicated warranty section from our help centre.Our warranty is administered and provided by us directly.

Question 38

Can I extend my warranty?

Accepted Answer

At this time we offer a limited warranty and our extended warranty plan as an added benefit to you. Once this time has lapsed your warranty cover will be cancelled and voided.Our warranty coverage is purely for our customers to have greater peace of mind when ordering our higher value item(s).You can purchase our additional protection plan called Odin’s Protect which covers you for 90 days for extra piece of mind.

Question 39

Award winning products

Accepted Answer

We’ve won the best Viking & Pagan Jewellery retailer of the year in the UK for the past 2 years so you really can shop with confidence.

Question 40

Are you crystals real?

Accepted Answer

Absolutely! At Odin’s we only stock genuine crystals and work closely with our trusted suppliers to ensure authenticity so you can shop with confidence.

Question 41

What am I covered for?

Accepted Answer

As part of our complimentary warranty cover any item ordered over £50 or more will be covered for:- Discolouration- Rusting- Mechanical Breakdown- Electrical FailureYour warranty is automatically applied for any eligible order, to claim simply contact us.

Question 42

Are there any exclusions to your warranty?

Accepted Answer

Yes, as most warranties we do have a few exclusions which we’ve detailed below:Rusting / Discolouration If item(s) have been submerged in water, showering or bathing these won’t be covered.Mechanical BreakdownAny deliberate damage to the item(s) are excluded.Electrical FailuresAny attachments, tweaks or changes to the electrics. Incorrect usage (wrong bulb strength, power wattage, and fuse mis-use)Any claim where we believe that’s fraudulent, Malicious or classed as misuse will not be accepted.

Question 43

How does your warranty claim process work?

Accepted Answer

We’ve made our warranty process easy to use and follow, which we’ve posted below:1) Submit a claim and tell us what’s happened2) We may ask you to evidence any damages via photos or videos to validate your claim3) Once your claims accepted we’ll reissue a replacement item(s) for you providing its covered and within warranty (30 days or less from ordering)Please note as part of our complementary warranty we can only accept a maximum of 1 claim during this period.

Question 44

What if the item under warranty is no longer available?

Accepted Answer

Although this situation can be rare, there maybe some times where we aren’t able to provide you with the same original item(s). If this is the case we’ll contact you with our steps and with various options to help solve the matter.

Question 45

Who runs your warranty cover?

Accepted Answer

We do, we wanted to give our customers extra peace of mind when you purchase from us and so we decided to offer the cover as a great value add on.All claims are assessed by us and in-house.

Question 46

Will I receive a confirmation of warranty?

Accepted Answer

As standard we don’t send any confirmations of your warranty. However, if you happen to experience any problems during your warranty period our advisors will explain your options and any next steps.Our warranty is a free added extra to give you additional peace of mind.

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Frequently Asked Questions