Odin’s Protect
Odin's Protect is an innovative low-cost product and shipping protection package designed to give you peace of mind with your purchases. This package offers extensive coverage for a variety of products, ensuring that you are protected against unexpected damages, defects, and shipping mishaps.
With Odin's Protect, you can enjoy the following benefits:
Affordable Coverage
Our low-cost protection ensures that you don’t have to break the bank to protect your investments. Experience comprehensive coverage without the hefty price tag.
Shipping Assurance
Enjoy worry-free shipping with our shipping protection feature. In the event of lost, damaged, or delayed shipments, we provide compensation, allowing you to shop confidently. We’ll reimburse your delivery charges paid if your order is delayed by more than 14 working days (from the times stated within the relevant section of our store)
For any lost or stolen items during transit and if they are no longer being tracked by our delivery partners, we’ll automatically replace the item(s) at no additional cost.
Simple Claims Process
We understand that dealing with claims can be stressful. Our streamlined process makes it easy for you to file a claim and receive assistance quickly. Simply let us know what’s happened, and provide us with some photos or videos of the issue and we’ll put things right.
Our dedicated customer support team is available to assist you with any questions or concerns, ensuring that you receive the help you need when you need it.
In a nutshell
Odin's Protect is the smart choice for savvy shoppers looking to safeguard their purchases without overspending. Enjoy the freedom to shop with confidence, knowing that your investments are well protected. Odins Protect is administered and run by us directly and isn’t an insurance product.
**Delayed shipping allows you a refund of your delivery charges paid in form of store credit which can be used to make either a full or part purchase for any item(s) on our store, providing your order is delayed by 14 days or more from the date shown on our website. If no delivery charges have been paid we’ll compensate you based on your order value as a percentage.
To make a claim
To make a claim, please contact us with any relevant evidence, such as photos or videos, so we can assess your claim. Once your claim is assessed, we will issue you a replacement item(s) as a like-for-like replacement. If your claim relates to our delayed shipping we’ll issue you credit as part of this agreement.
Monetary Refunds: Please note that we do not provide monetary refunds for any claims. We will ensure that the item is either replaced or repaired, depending on the circumstances.
Please email us at hello@odinscave.com
Further details and important details
In the unlikely event where a product is no longer being produced, and/or supported by the original manufacturer or if we have no remaining stock available and we’re unable to find a suitable replacement as part of a valid claim, we’ll try and contact the manufacturer and/or source a replacement directly where applicable to advise of any next steps to help you. If we cannot reach a resolution or a replacement or if they are uncontactable we’ll refund you the cost of your protect plan as a store credit.
*Please note that this policy isn’t refundable unless as stated above we’re unable to find you an existing product and/or fix the issue.
Sometimes we may need to contact the manufacturer directly relating to a claim, if this is the case we’ll advise you of the next steps to allow your item to be replaced.
By utilizing our service, you agree to the terms outlined above. For any further questions or clarifications, please do not hesitate to contact us. Thank you for choosing Odin’s Protect!