Frequently Asked Questions (FAQ’s)
Please see some of our most frequently asked questions below 👇
❓Where are you based?
We’re based in the South Wales valleys and only a stones throw away from Cardiff.
❓When will I receive my order?
On average you’ll receive your order within 3-5 days.
❓How do I claim my free gift?
Simply spend £25 or more to qualify, no code needed well simply add your freebie in with your order it’s our way of saying thank you for shopping with us.
❓Do you offer free delivery?
We offer free delivery when you spend £40 or more. Anything under this amount will incur a small delivery charge which is shown prior to checkout.
❓How will I receive my order?
To help us become more eco friendly, all of our products are presented and sent out in a combination of reusable premium pouches, tins and chests (perfect for gifting!)
❓Are all your products in stock?
Absolutely! All of the items you see on our website are available and ready to send to you, we pride ourselves on our fast delivery service.
❓How can I contact you?
We’ve made is super simple to contact us and have various methods such as:
- Live Chat (Simply click on the black speech bubble)
- Social Media (See our profiles at the bottom of our website)
- Email us - firstname.lastname@example.org
- WhatsApp - Click directly on the icon at the bottom of our page.
- Letter - DVL Group, Britannia House, Caerphilly Business Park CF83 3GG